Site manager and publisher
SAS LA SIRENE with a share capital of €500,000 whose head office is:
Route de Taxo
66 700 Argelès sur Mer
SIRET (geographical business identification) No: 634 200 695 00019
APE (principal activity) Code: 5530 Z
VAT Number: FR 59 63 42 00695
Tel. : +33 (0)4 68 81 04 61
Director of Publishing: Mr Eric Carletti
Design and production
The company Gandi SAS, with a share capital of €800,000, registered in the Paris Company and Trade Register, under number 423 093 456, whose head office is located at 63-65 Boulevard Masséna – 75013 Paris France, telephone +33 (0)1 70 37 76 61, hosts the website https://www.camping-lasirene.fr/.
Respect for privacy and confidentiality policy
Why do we have a data processing policy?
This data processing policy will provide you, in a language clear for everyone with details on the use of your data by the CAMPINGS SIRENE HOLIDAYS group, when you use the website https://www.camping-lasirene.fr/. The policy is pursuant to the requirements of the European regulation on the protection of personal data (Regulation EU 2016/679 of the European Parliament and the European Council of 27th April 2016 – General Data Protection Regulation, which entered into force on the 25th May 2018).
What is the scope of this data processing policy?
The aim of this data processing policy is to set out for you how we collect, manage and process your personal data, particularly when you visit our site.
What is personal data?
It is any information relating to an identified or identifiable natural person (Article 4 GDPR).
Who is the data controller for my personal data?
The data controller is the company which defines for what purpose and how your personal data is collected and used.
The personal data collected on the website https://www.camping-lasirene.fr/ is processed by:
LA SIRENE SAS, whose head office is located at Route de TAXO, 66700 ARGELES-SUR-MER (SIREN – Business Directory Identification System – Number 634 200 695).
General commitments concerning the processing of your personal data
The CAMPINGS SIRENE HOLIDAYS group is fully aware of the levels of expectation of individuals (whether customers, users or Internet users) regarding the processing of their personal data.
To this end, CAMPINGS SIRENE HOLIDAYS commits to:
- inform you prior to all collection of your personal data, and obtain your consent each time it is necessary;
- to always strive to make information as clear and informative as possible;
- only collect data which is strictly necessary for the pursuit of previously determined purposes;
- guarantee a level of security and confidentiality complying with legal and regulatory requirements;
- not to retain your personal data beyond the determined date of retention;
- and, more generally, to implement all measures necessary to comply with all of the requirements of the applicable regulations, concerning the protection of personal data.
When is my data likely to be collected?
Your personal data and information may be collected in the following instances:
- Upon visiting our website https://www.camping-lasirene.fr/
- During the submission of an enquiry and/or subscription form, and providing an enquiry form;
- During your email, telephone and SMS communication with our services
- For better service monitoring, we will register the reason you make contact, the date and time.
- When you contact us by Internet, the transcript of your conversation may be collected.
- When you contribute on our social media pages in particular on Facebook, Instagram and YouTube.
- When you take part in events, loyalty or promotion programmes.
- By mail, should you have to contact us this way.
Why does the SIRENE HOLIDAYS group collect my personal data?
We collect and use your personal information as part of the following activities and purposes:
Management of our customers/prospective customers list
Carrying out customer management-related transactions concerning:
- contracts, orders; invoices; accounts and in particular managing customer accounts;
- follow-up on customer relationships, such as producing customer satisfaction surveys, managing complaints and after-sales service;
- conducting surveys and tests upon services or content; and
- obtaining individuals’ views on services or content.
Carrying out canvassing activities:
- managing canvassing activities;
- selecting individuals to carry out loyalty, canvassing, surveys, product testing and promotional initiatives; and
- initiatives to solicit customers.
Organizing games, competitions, lotteries or any promotional activity,
Developing commercial statistics;
Managing data access, rectification and objections.
Our site security
We collect certain navigation data, to enable us to ensure the security of our services and detect, avoid or trace all malicious attempts or site hacking, or any breach of the conditions of use of our Services.
Our staff recruitment
We have to collect CVs and application letters which recruitment candidates send to us. These documents can be sent to us by e-mail owing to the information on our website’s recruitment page https://www.camping-lasirene.fr/recrutement/
Personal data may be collected by the CAMPINGS SIRENE HOLIDAYS group during the processing activities detailed above, including the following information:
- contact information (such as your name or company name, postal address, e-mail address, even your telephone number and the subject of your enquiry);
- information specific to the services subscribed for (such as registering for our newsletter);
- candidate information in a job offer (CV and covering letter information); and
- navigation data (obtain more information by consulting our dedicated cookies page).
On what legal basis and for what lengths of time is my personal data processed?
Processing of your personal data is justified on various bases (lawful bases), dependant upon our use of given personal data.
You will find below the lawful bases and retention periods which we apply to our main data processing types.
LAWFUL BASES FOR PROCESSING
Amongst the applicable lawful bases are
The contract: The processing of your personal data is required for the performance of the contract to which you have agreed.
This lawful basis applies to managing the given customer relationship.
Consent: You accept the processing of your personal data by giving express consent (tick box, click, etc…). You can withdraw this consent at any time.
This lawful basis applies to our newsletters and other forms of communication.
Legitimate Interests: We have a commercial interest in processing your data which is justified, balanced and does not interfere with your privacy. With some exceptions, you can at any time object to given processing on the legitimate interest basis, by indicating this to us.
This lawful basis particularly applies to the management of any canvassing.
The law: processing your personal data is compulsory by virtue of the law.
This lawful basis particularly applies to data used by our accounts department, as well as customer data used when implementing legal guarantees for our products.
Personal data retention periods
The CAMPINGS SIRENE HOLIDAYS group can retain personal data for a specific period of time, which however, must not exceed the maximum data retention period provided by the applicable data protection laws and regulations.
The majority of customer data (for example data on your customer account and order history are retained as long as you remain an “active” customer and for a period of three years from your last activity (for example a purchase, going online to your account or the expiry of a contract or guarantee. Your data is then archived with restricted access for a further time period for limited reasons permitted by law (payment, guarantee, disputes…). After this time limit, it is deleted.
|Purpose of processing||Lawful basis||Retention period for operational bases||Practical purposes|
|Management of customers and prospective customers||Contracts and legitimate interests||The period of the contractual relationship plus 3 years from the date of the last activity||An “activity” consists in positive action by the prospective customer (such as information requests)|
|Recruitment drives||Consent||2 years after the last contact save for a formal agreement for a longer retention period.||You can request the return or the destruction of documents and data sent|
Who are the Data Recipients of my data?
DATA TRANSMISSION WITHIN THE SIRENE HOLIDAYS GROUP
The data we collect through the website https://www.camping-lasirene.fr/ can be accessed, for the purposes mentioned above, by the companies in the SIRENE HOLIDAYS group being our three campsites (LA SIRENE, L’HIPPOCAMPE, LE BOIS DE VALMARIE) and by our Central Reservations Office.
DATA TRANSMISSION TO SUBCONTRACTORS
The data we collect can be made accessible, even transmitted to providers (subcontractors) – which the CAMPINGS SIRENE HOLIDAYS group uses for the purposes mentioned above, for example for managing recruitment drives or for our website’s maintenance.
Is my data transferred outside of the European Union?
Your data is never transferred outside of the European Union.
Nevertheless, the Internet user is informed that the website https://www.camping-lasirene.fr/ uses the services of Google Ireland Limited (based in the Republic of Ireland), for the provision of the analytics service “Google Analytics” (see details in the dedicated cookies section).
Are COOKIES stored on my computer?
WHAT IS A COOKIE?
A cookie is a small block of data sent to your Internet navigator and stored on the hard disk of your given device (whether a computer, tablet or smartphone) for the duration of the said cookie’s validity.
There are different types of cookies, for example:
”Necessary” or “Technical” cookies required for the correct site operation (display in a given language, choosing to accept/refuse other cookies, etc…). The storage of this type of cookie does not require your consent.
”Functional” cookies enable registration, for example, of your “shopping basket” on a given retail website for several hours. The storage of this type of cookie requires your consent.
“Analytics” cookies (analysis of visitor traffic) , which produce anonymous statistics (visitor location, times and length of site visits, etc…). The storage of this type of cookie requires your consent.
”Publicity” cookies which will enable us to both identify you and your preferences according to your Internet behaviour, so as to offer you targeted advertising. The storage of this type of cookie requires your consent.
These cookies can be directly stored on the website server (for example: technical cookies) or by “third party” servers permitted by the website manager (for example “publicity” cookies).
The storage of cookies is subject to compliance with laws and regulations, in particular:
– Article 82 of the French data protection law (Loi Informatique and Libertés) of 6th January 1978 as amended;
– the GDPR (2016/679) of 27th April 2016 and in particular Article 7 relating to the means of obtaining consent;
– the guidelines and recommendations of the CNIL (French data protection agency) of 17th September 2020.
What cookies are likely to be stored during your visit to our site?
We hereby notify you that during your visit to our site (and depending on your choices) we may need to place the following cookies on your terminal (computer, tablet, smartphone):
|TYPE OF COOKIE||NAME OF COOKIE||CONSENT||DURATION||DESCRIPTION|
|ANALYTIC||_ga||REQUIRED||13 months||Google Analytics|
|ANALYTIC||_gat_UA-6254969-1||REQUIRED||1 minute||Google Analytics|
|ANALYTIC||_gid||REQUIRED||24 hours||Google Analytics|
|TECHNICAL||test_cookie||REQUIRED||15 minutes||Google Analytics|
|TECHNICAL||NID||REQUIRED||0 seconds||Google Analytics|
|TECHNICAL||CONSENT||REQUIRED||0 seconds||Google Analytics|
|TECHNICAL||IDE||REQUIRED||0 seconds||Google Analytics|
|TECHNICAL||axeptio_all_vendors||NOT REQUIRED||0 seconds||Axeptio|
|TECHNICAL||axeptio_authorized_vendors||NOT REQUIRED||0 seconds||Axeptio|
|TECHNICAL||axeptio_cookies||NOT REQUIRED||0 seconds||Axeptio|
How should I indicate my cookie choices?
You have several alternatives to delete and manage cookies:
Using the cookie management tool on our website
During your first visit to our site, a tool lets you accept, opt out of or set the parameters of the COOKIES
If you do not wish this cookie to be installed or read on your terminal equipment, an opt-out cookie will be placed on your terminal equipment, so that our website will register this information.
Likewise, when you agree to use this cookie, a consent cookie is installed on your terminal equipment.
At any time, by clicking on the button [Cookie management] you can access the tool and modify your preferences.
By regular deletion of cookies on your terminal through your navigator
By configuring your navigator
You can configure your navigation software so these cookies are registered on your terminal or rejected, either systematically, or depending upon their web issuer (however, do not forget to set the parameters of all the navigators of your various terminals).
The configuration of each navigator is different. It is described in the help menu of your navigator.
By way of examples:
– for Internet Explorer™: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d;-
for Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/mac ;
– for Chrome™: https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en ;
– for Opera™ : https://help.opera.com/en/latest/web-preferences/#cookies .
For more information about how to set your navigation software’s parameters, we invite you to consult the site for the French Commission Nationale de l’Informatique et des Libertés – CNIL (the French Data Protection Agency which regulates personal data retention and use): Cookies: the tools for using them | CNIL.
How can you obtain further information relating to publicity cookies stored by third parties?
If you have accepted third party publicity cookies, the cookie(ies) stored on your terminal depend upon an external data processor, which is likely to process your personal data.
Information-sharing with this third party by means of cookies and other trackers, is both your choice and responsibility.
What commitments are made by the CAMPINGS SIRENE HOLIDAYS group regarding my personal data confidentiality?
The CAMPINGS SIRENE HOLIDAYS group guarantees the confidentiality of your data, of whatever nature, written or oral, which it is aware of and is prohibited from communicating, selling, exchanging, transferring or sharing it with a third party, subject to the provisions of this data processing policy.
This confidentiality commitment does not apply to data:
– that has entered the public domain prior to its transmission or afterwards in the absence of any negligence by our Group;
– that is already known by this third party;
– which has been lawfully received from a Third Party, without any restriction or violation of this commitment;
– for which you have authorized the use of or transmission.
The third parties stated above shall, in all cases, agree to strict compliance with the confidentiality commitments required by the CAMPINGS SIRENE HOLIDAYS group, and to only use your data of a personal nature for the sole purposes for which it has been disclosed.
What commitments does the CAMPINGS SIRENE HOLIDAYS group make regarding the security of my personal data?
We implement administrative, logical and physical measures to protect the security of your personal data from loss, theft, as well as unauthorised access, use and alteration.
Technical measures are taken so that IT systems supporting personal data processing comply with the internal requirements of the CAMPINGS SIRENE HOLIDAYS group. We take organizational measures so that any application supporting personal data processing is subject to a process of project security integration, in accordance with the requirements of the CAMPINGS SIRENE HOLIDAYS group.
Nevertheless, we should remind you that it is up to each user to take all appropriate steps to protect their own data and/or software against the risks of hacking or virus contamination, and to carry out the necessary backups.
Likewise, any user of websites and mobile/Internet application published by the companies in the SIRENE HOLIDAYS group acknowledges having been informed that the integrity, authentication and confidentiality of all types of information, files and data, that it wishes to exchange on the Internet cannot be guaranteed once it is outside of the CAMPINGS SIRENE HOLIDAYS group’s control.
What are my rights concerning the use of my personal data?
Firstly, you have the right to be informed in a sufficiently clear and informative manner of the personal data processing used by the SIRENE HOLIDAYS group.
We actively work towards continuous improvement of our data methods. If you consider that you have not been sufficiently informed, or have suggestions for improvement, do not hesitate to let us know by email: email@example.com
Pursuant to the regulations on personal data protection, you can exercise your rights (access, rectification, deletion, objection, limitation and data portability where appropriate) and specify what happens to your personal data after your death.
To do so, you can contact the SIRENE HOLIDAYS group
by e-mail: firstname.lastname@example.org
or by mail:
SIRENE HOLIDAYS CAMPINGS CLUBS *****
Service de protection des données
Route de Taxo à la mer
66 702 ARGELES SUR MER.
To enable us to respond to you quickly, please indicate your surname, first name, e-mail, address and, where appropriate, your customer reference.
Some requests to exercise your rights (right of access) must be accompanied by a photocopy of a form of ID bearing your signature, so as to check your identity. You must also state your reply address. A reply will then be sent to you within a time period of a month following receipt of the request.
Moreover, you have the right to make a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL – French Data Protection Agency). You can in particular do so on its website www.cnil.fr.
Does the CAMPINGS SIRENE HOLIDAYS group have a designated DPO?
The designation of a Data Protection Officer is only required in the cases referred to in Article 37 of the GDPR.
The processing activities effected by the SIRENE HOLIDAYS group do not fall within the cases referred to. Consequently, the companies in the SIRENE HOLIDAYS group have not designated a Data Protection Officer (DPO).
Changes to this data processing policy
This data processing policy constitutes the general commitments of the SIRENE HOLIDAYS group at the date of publication.
The CAMPINGS SIRENE HOLIDAYS group has established a continuous improvement approach to personal data protection and will hence have to alter this data processing policy.
We will display these changes on this page, and we will strive to indicate all significant alterations to you. The CAMPINGS SIRENE HOLIDAYS group invites you to regularly consult its data processing policy.
Compliance with copyright
Use of website information and copyright
The use of any document coming from the CAMPINGS SIRENE HOLIDAYS group website is permitted by way of information only, for private use. All use for any other purpose is expressly prohibited. The company CAMPINGS SIRENE HOLIDAYS strives to ensure to the best of its ability, the accuracy and up-to-date nature of information disseminated on this site, for which it reserves the right to correct the content at any time and without prior notice. In addition, it notifies the visitor of his, her or their right to check the information by other means, including by contacting the group directly. Consequently, the CAMPINGS SIRENE HOLIDAYS group hereby disclaims all liability: for any inaccuracy, misstatement or omission relating to information available on the site and for all damages, injury or loss resulting from fraudulent interference by a third party, which has led to the alteration of information available on this website. In addition more generally CAMPINGS SIRENE HOLIDAYS shall not be liable for all damages, injury or loss, whether direct or indirect, whatever the causes, origin, nature or consequences, caused by reason of anybody accessing the site or the impracticality of doing so, as well as the use of the site and/or the credibility given to any information coming directly or indirectly from it. Moreover, unless otherwise stated, the intellectual property rights in the documents contained on the website and all of the material created for this site are the exclusive property of the CAMPINGS SIRENE HOLIDAYS group or its suppliers, these not granting any licence, or any right other than that of consulting the site. The reproduction of all documents published on this site is only permitted for the sole purpose of information for personal and private use. Any reproduction and use of copies produced for all other purposes is expressly prohibited. All brands referred to on this site are the property of their respective companies. All products, logos, and images displayed or referred to on the pages of this site are the property of their respective brands. The photographs reproducing the products do not create contractually binding obligations.
This site is accessible 24/7, with the exception of instances of force majeure, I.T. problems, problems linked to the structure of communication networks or technical difficulties. We may interrupt the site for maintenance reasons at any time.
Application of French law
Non-compliance with these provisions exposes any offending party or parties to the risk of civil proceedings and criminal sanctions. This legal document is governed and interpreted according to French law and falls under the exclusive jurisdiction of the French Courts. If one of the provisions of this document proves to be null and void, invalid or of no legal effect, all of the other provisions shall remain in full force and effect.